A handbook for measuring customer satisfaction and service quality
- Författare
- Transit Cooperative Research Program Transit Development Corporation Cambridge Systematics Morpace International National Research Council (U.S.)
- (Morpace International, Inc. in association with Cambridge Systematics, Inc., "Transportation Research Board, National Research Council.", "Research sponsored by the Federal Transit Administration in cooperation with the Transit Development Corporation.")
- Genre
- Ej skönlitteratur
- Språk
- Engelska
| Förlag | År | Ort | Om boken | ISBN |
|---|---|---|---|---|
| National Academy Press | 1999 | USA, Washington, D.C | 108 sidor. ill. 28 cm |